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DC Operations Specialist

  • Hybrid
    • Amsterdam, Noord-Holland, Netherlands
  • Delivery & Operations

Job description

WE ARE SHELL RECHARGE SOLUTIONS

We're on a mission to enable cleaner transportation for everyone, driving the way towards a lower-carbon future. We do this by designing and building solutions for charging electric vehicles on-the-go. With some of the most passionate and experienced minds on our side, we aim to make charging easy and accessible.

YOUR TEAM IS IN CHARGE OF 

As our DC Operations Specialist you will be responsible for commissioning, re- and decommissioning and maintaining Shell’s Public charging solutions. You will work in collaboration with our Shell Mobility, Engineering, and IT colleagues to deliver projects on time and first time right. You will have specialist knowledge to complete commissioning, continuous improvement projects and develop our operational processes and work closely with various internal and external stakeholders to make Shell public charging network a success. You also manage daily charger incidents. As part of a multi-disciplinary team, you help to triage incidents, collaborate with facility maintenance coordinator(s) (FMC) to get incidents resolved, track performance of individual chargers and sites and leverage best practices and lessons learned.  

 

This is a role which requires technical knowledge. You will play a leading role for the BENELUX market on behalf of Shell Recharge Solutions in delivering projects to help achieve our charging success rate (CSR) and uptime goals.

We are one team with one goal so it goes without saying that you can’t do all this without working closely with our Shell product and operations colleagues. You bring on the ground expertise and know how to deliver fully commissioned and operational charge points for our ever-growing EV retail customer base.  


THIS IS HOW YOU WILL CONTRIBUTE

Your core accountabilities are to...

  • Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality

  • Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS) 

  • Successfully recommission or decommission chargers following changes in our network 

  • Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts 

  • Build strong relationships through excellent communication with third party partners (ie Payter, Eseye/OEMs/XMO) involved in the successful rollout and maintenance of the public charging network 

  • Problem solving by working with internal and external stakeholders to find solutions to delivery challenges such as charger performance, payment processing failures and network connectivity issues 

  • Manage incidents detected by the Central Monitoring team or the local Ops team and co-ordinated by the DC Operations Coordinator, which are allocated to you for e2e L2 problem solving and driving lessons learned 

  • Understanding of OCPP and working with EVE-C to diagnose error codes and provide technical knowledge to deliver corrective action 

  • Retrieve and analyse data to assess KPIs involving CSR and uptime 

  • Investigate root cause failures, apply the correct terminology for these failures, and respectfully allocate responsibility to the party required to implement the solutions 

  • Some travel to Shell forecourts and destination sites for testing, commissioning, and maintenance 

  • Strong knowledge and use of MS Office, especially Microsoft Excel. 

  • Ensure HSSE processes are followed and where we get learnings, that these are implemented into our ways of working to make our world as safe as possible, for our team, our partners teams, and our customers 

Success will be when you...

  • You actively contribute to first time right commissioned forecourt and destination charge points within expected SLAs   

  • Provide support for maintenance visits when engineers are on site to ensure corrective works have had the desired impact 

  • You manage local incidents effectively and work across multi-disciplinary teams to fix and structurally improve charger performance 

  • You improve processes enhance key metrics such as CSR and uptime  

  • You effectively contribute to Continuous Improvement projects 



Job requirements

THE PERSON WE ARE LOOKING FOR

  • A minimum of 2 years of working experience in a similar role in a B2B market  

  • Experience in an Agile setting with process management, process design, and improvement would be advantageous 

  • Electrical engineering education/knowledge is a plus 

  • You are highly analytical and ensure you are factual, diplomatic, and specific to prove your point with accurate data 

  • Work in a highly structured, organized, and strategic manner 

  • You are goal and outcome oriented and able to translate plans into action. 

  • Fluency in English (C1) is a must. Fluency in Dutch and/or French would be beneficial 

  • Driving license is a plus   

  • You are authentic, respectful, and inclusive. As part of our team, we enjoy being down-to-earth, collaborative and aim to have a positive outcome for everyone. We do this by creating trust – and trust comes from transparency, openness and by being up-front as a person.

WHAT IS IN IT FOR YOU?

Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions.

By joining us, you will:

  • Contribute to a more sustainable future;

  • Become an expert in e-mobility;

  • Work in an open and diverse culture with colleagues from all over the world;

  • Receive a competitive salary that fits your experience + yearly bonus;

  • Receive a work from home budget to professionally equip your home office;

  • Have 28 paid days of annual leave based on a 40 hour work week;

  • Be able to spend up to 5 working days a year on volunteering;

  • Develop your skills and expertise through several training sessions. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan;

Please note: If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.


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Perks

Flexible by Design

Whether you're working from home or the office, we prioritise balance. Our hybrid model, work from home allowance, and lunch allowance give you the tools to grow while living life fully.

Inclusive Always

We're committed to equity, diversity, and inclusion (ED&I) in everything we do. We celebrate differences and welcome applicants of all ages, genders, abilities, backgrounds, and experiences.

Investing in You

We champion experiental learning and personal growth, not just career progression. With your personal development budget, you'll be given the tools to grow.

Volunteering

At Shell Recharge Solutions, you're not just part of a company - you're part of a community. You'll receive up to 5 days paid leave per year for volunteering in your local community.